Customer Support Specialist I
Republic Services Republic Services Elizabethport, NJ Elizabethport, NJ Full-time Full-time $22 an hour $22 an hour 17 hours ago 17 hours ago 17 hours ago HYBRID OPPORTUNITY!! POSITION
Summary:
The Customer Support Specialist provides assistance and support to customers, Sales, Facility Operations, Customer Service Manager and management by coordinating office services, such as data entry, clerical work, records control, creating forms, and preparing reports, etc.
Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction.
Expedites the steady and courteous flow of internal and external communications, such as incoming/outgoing telephone and email messages.
PRINCIPLE
Responsibilities:
Communicates with customers by phone, email or in person attain information to ensure accurate and timely waste profile approval.
Assists and provides support to internal and external customers.
Assists customers with waste characterization and related documentation in accordance with facility, state and federal regulations.
Maintains customer profiles and contract filing system.
Coordinates completion of profile forms, contract forms, collects deposits, prepares change of address records, and issues discontinuance orders.
Research operational concerns, questions and discrepancies.
Prepares and transmits reports and waste shipment summaries.
Prepares manifests for mailing, scanning, or emailing.
Processes memos, correspondence, reports and other documents.
Reviews billing adjustments.
Performs other, related duties as assigned.
Qualifications:
Ability to coordinate and manage multiple projects simultaneously.
Possess ability to actively listen to customers to understand requests and have good communication skills and problem solving ability.
Ability to work within a team environment.
Professional email & phone etiquette are essential.
Skill using MS Office Suite and general computer-based programs are highly preferred.
Facility and Operation based experience preferred.
Knowledge of TSCA, RCRA, DOT, HAZMAT, and OSHA regulations preferred.
MINIMUM
Qualifications:
Bachelor of Science or related field; or equivalent combination of education and experience.
Minimum of 3 years customer service experience #ESA Job Type:
Full-time Pay:
$22.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Parental leave Professional development assistance Referral program Vision insurance Experience level:
3 years Shift:
Morning shift Weekly day range:
Monday to Friday No weekends Ability to commute/relocate:
Elizabethport, NJ 07206:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person Communicates with customers by phone, email or in person attain information to ensure accurate and timely waste profile approval.
Assists and provides support to internal and external customers.
Assists customers with waste characterization and related documentation in accordance with facility, state and federal regulations.
Maintains customer profiles and contract filing system.
Coordinates completion of profile forms, contract forms, collects deposits, prepares change of address records, and issues discontinuance orders.
Research operational concerns, questions and discrepancies.
Prepares and transmits reports and waste shipment summaries.
Prepares manifests for mailing, scanning, or emailing.
Processes memos, correspondence, reports and other documents.
Reviews billing adjustments.
Performs other, related duties as assigned.
Ability to coordinate and manage multiple projects simultaneously.
Possess ability to actively listen to customers to understand requests and have good communication skills and problem solving ability.
Ability to work within a team environment.
Professional email & phone etiquette are essential.
Skill using MS Office Suite and general computer-based programs are highly preferred.
Facility and Operation based experience preferred.
Knowledge of TSCA, RCRA, DOT, HAZMAT, and OSHA regulations preferred.
Bachelor of Science or related field; or equivalent combination of education and experience.
Minimum of 3 years customer service experience 401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Parental leave Professional development assistance Referral program Vision insurance 3 years Morning shift Monday to Friday No weekends Elizabethport, NJ 07206:
Reliably commute or planning to relocate before starting work (Required).
Estimated Salary: $20 to $28 per hour based on qualifications.
Summary:
The Customer Support Specialist provides assistance and support to customers, Sales, Facility Operations, Customer Service Manager and management by coordinating office services, such as data entry, clerical work, records control, creating forms, and preparing reports, etc.
Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction.
Expedites the steady and courteous flow of internal and external communications, such as incoming/outgoing telephone and email messages.
PRINCIPLE
Responsibilities:
Communicates with customers by phone, email or in person attain information to ensure accurate and timely waste profile approval.
Assists and provides support to internal and external customers.
Assists customers with waste characterization and related documentation in accordance with facility, state and federal regulations.
Maintains customer profiles and contract filing system.
Coordinates completion of profile forms, contract forms, collects deposits, prepares change of address records, and issues discontinuance orders.
Research operational concerns, questions and discrepancies.
Prepares and transmits reports and waste shipment summaries.
Prepares manifests for mailing, scanning, or emailing.
Processes memos, correspondence, reports and other documents.
Reviews billing adjustments.
Performs other, related duties as assigned.
Qualifications:
Ability to coordinate and manage multiple projects simultaneously.
Possess ability to actively listen to customers to understand requests and have good communication skills and problem solving ability.
Ability to work within a team environment.
Professional email & phone etiquette are essential.
Skill using MS Office Suite and general computer-based programs are highly preferred.
Facility and Operation based experience preferred.
Knowledge of TSCA, RCRA, DOT, HAZMAT, and OSHA regulations preferred.
MINIMUM
Qualifications:
Bachelor of Science or related field; or equivalent combination of education and experience.
Minimum of 3 years customer service experience #ESA Job Type:
Full-time Pay:
$22.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Parental leave Professional development assistance Referral program Vision insurance Experience level:
3 years Shift:
Morning shift Weekly day range:
Monday to Friday No weekends Ability to commute/relocate:
Elizabethport, NJ 07206:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person Communicates with customers by phone, email or in person attain information to ensure accurate and timely waste profile approval.
Assists and provides support to internal and external customers.
Assists customers with waste characterization and related documentation in accordance with facility, state and federal regulations.
Maintains customer profiles and contract filing system.
Coordinates completion of profile forms, contract forms, collects deposits, prepares change of address records, and issues discontinuance orders.
Research operational concerns, questions and discrepancies.
Prepares and transmits reports and waste shipment summaries.
Prepares manifests for mailing, scanning, or emailing.
Processes memos, correspondence, reports and other documents.
Reviews billing adjustments.
Performs other, related duties as assigned.
Ability to coordinate and manage multiple projects simultaneously.
Possess ability to actively listen to customers to understand requests and have good communication skills and problem solving ability.
Ability to work within a team environment.
Professional email & phone etiquette are essential.
Skill using MS Office Suite and general computer-based programs are highly preferred.
Facility and Operation based experience preferred.
Knowledge of TSCA, RCRA, DOT, HAZMAT, and OSHA regulations preferred.
Bachelor of Science or related field; or equivalent combination of education and experience.
Minimum of 3 years customer service experience 401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Parental leave Professional development assistance Referral program Vision insurance 3 years Morning shift Monday to Friday No weekends Elizabethport, NJ 07206:
Reliably commute or planning to relocate before starting work (Required).
Estimated Salary: $20 to $28 per hour based on qualifications.
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