Patricia Jean-Louis


Patricia Jean-Louis

43 Roosevelt Avenue

Apt. 1102

Carteret, NJ 07008

(c) 484-358-4800


Objective: To compliment your organization with my talents and capacities as a writer, critical thinker and communicator.




Time and Again Galleries, Linden, NJ

Auction Assistant: (June 2014-June 2016)

•          Entering new consignments/consignors into database for monthly auctions

•          Reviewing consignments for errors prior to auction and adjusting consignments to reflect agreed terms and conditions based on contracts

•          Assessing payment to consignors upon completion of auction based on agreed commission and auction expenses

•          Processing payments for successful bidders

•          Processing bidder approvals

•          Advertising auction details and images

•          Arranging pick-ups for new consignments

•          Re-consigning unsold items to coming auction

•          Selling unsold items on eBay

•          Tagging auction items for identification

•          Answering inquries via e-mail and telephone


Confidence Management Systems, Linden, NJ

Executive Assistant: (Dec. 2011-Mar. 2012)


•          Process monthly and bi-weekly product orders

•          Maintain Excel spreadsheets for: company vehicles, EZ Pass Cards and Gas Cards

•          Organize meetings and keep meeting minutes

•          Draft and mail checks to vendors and charities

•          Process executive’s personal medical claims

•          Monitor EZ Pass and gas card usage

•          Maintain an updated customer database with names, addresses and contact numbers

•          Draft proposals and contracts for potential customers

•          Answer phones

•          Invoice

•          File


T-Mobile (Call Center), Allentown, PA

Technical Care Specialist: (Feb. 2011-Nov. 2011)

•          Troubleshoot device issues by searching multiple resolution databases

•          Notate customer records with step-by-step resolution detail

•          Manage sensitive customer information such as social security numbers, account numbers, credit card numbers

•          Managed call time by providing effective resolutions expeditiously


United States Fire Insurance, Morristown, NJ

Claims Analyst: (Jul. 2006- Feb. 2010)

•          Manage motor vehicle and property claims

•          Evaluate policy coverage for policy holder

•          Contact all claim stakeholders for recorded/ written statements

•          Obtain pictures of lost or damaged property

•          Assign vehicles to be appraised

•          Arrange for rental vehicles

•          Compare and applied negligence rules for appropriate state

•          Analyze loss details and executed liability decision

•          Forward denial correspondence if applicable

•          Prepare written defense for arbitration and compile supporting evidence if loss is denied

•          Monitor arbitration forum for decision

•          Submit payment to claimant/ insured if applicable

•          Submit payment to vendors and appraisers

•          Maintain comprehensive notes in database throughout life of claim

•          Minimize life of claim from date of loss to closing

•          Minimize overhead for claim

•          Provide updates to insured and claimants through telephone and mailed communications

•          Provide customer service to insured and claimants


 CIT Group, Livingston, NJ

 Intern- Human Resources: (Jan. 2005- Oct. 2005); Small Business Lending:  (Jun. 2001- Sept. 2004)

•          Arrange meetings and interviews via Outlook and written/mailed correspondences

•          Contact staffing agencies for potential candidates

•          Enter candidate resumes into database for retention

•          Create PowerPoint presentations for miscellaneous projects

•          Draft and forward decline and offer letters

•          Handle confidential employee information including but not limited to: social security numbers, w-4 forms, benefits selections, and 401k information/figures

•          Research and provide up to date salary information for positions to be filled

•          Perform receptionist duties such as answering front desk phone, greeting guests

•          Maintain Excel database of archive legal documents

•          Assemble and forward closing loan packages to attorneys

•          Provide attorneys and borrowers with customer service

•          Track down borrowers that have defaulted on loans and fallen out of contact

•          Process new information found on borrowers in database

•          File miscellaneous paper work



Major: Philosophy at Montclair State University, Upper Montclair, NJ

Credits: 142

Relevant Courses: Ethics, Intro to Law, Law and Litigation, Perspective Justice Studies, Macro Economics and various advanced Philosophy courses



•             Microsoft Suite                                          10+ years of experience

•             QuickBooks                                          3 months of experience

•             Typing                                                        10+ years of experience

•             Filing                                                        10+ years of experience

•             Automobile Claims                            4 years of experience

•             Customer Service                            10+ years of experience

•             Call Center                                          10 months of experience


  • ID#: 115310
  • Location: Elizabeth, NJ , 07208

Don't Be Fooled

  • When selling, do not put your home address in your ad.
  • To avoid scams, buy and sell with people you can meet locally, in person.
  • When meeting with someone you don't know, meet in a public place. If that's not possible, have a buddy with you. Also, carry a cell phone; if you feel unsafe, you can call a trusted friend, and stay on the line.
  • Never give out financial or private information like account numbers, PayPal login, or social security number.
  • If an offer sounds too good to be true, it is. Walk away!