Airline Customer Service Agent

Sheila Harris-Maxton

416 East Jersey St
Elizabeth, New Jersey
(917) 886-5220
Slhm219@gmail.com
Skills
Proficient computer skills
Excellent communication skills
Experience
April 1997- PRESENT
Verizon Communications, Cranford, New Jersey- Collections Representative
● Handling high volume of calls daily
● Typing while utilizing multiple computer applications
● Negotiate payment arrangements to maintain services
● Restore and suspend services
● Troubleshoot and resolve all issues in a timely matter
● Responsible for making executive decisions to meet the needs of the customer
● Fast pace environment where you work both independently and team based
● Remain professional and calm with customers during a compromising predicament
Education
August 1990 - May 1994
Baruch College CUNY,New York- BBA
Business Major, Minor- Marketing
Awards
Verizon
Excellent and Achievement Award
  • ID#: 115583
  • Location: Elizabeth, NJ , 07206

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