Airline Customer Service Agent

Sheila Harris-Maxton

416 East Jersey St
Elizabeth, New Jersey
(917) 886-5220
Proficient computer skills
Excellent communication skills
April 1997- PRESENT
Verizon Communications, Cranford, New Jersey- Collections Representative
● Handling high volume of calls daily
● Typing while utilizing multiple computer applications
● Negotiate payment arrangements to maintain services
● Restore and suspend services
● Troubleshoot and resolve all issues in a timely matter
● Responsible for making executive decisions to meet the needs of the customer
● Fast pace environment where you work both independently and team based
● Remain professional and calm with customers during a compromising predicament
August 1990 - May 1994
Baruch College CUNY,New York- BBA
Business Major, Minor- Marketing
Excellent and Achievement Award
  • ID#: 115583
  • Location: Elizabeth, NJ , 07206

Don't Be Fooled

  • When selling, do not put your home address in your ad.
  • To avoid scams, buy and sell with people you can meet locally, in person.
  • When meeting with someone you don't know, meet in a public place. If that's not possible, have a buddy with you. Also, carry a cell phone; if you feel unsafe, you can call a trusted friend, and stay on the line.
  • Never give out financial or private information like account numbers, PayPal login, or social security number.
  • If an offer sounds too good to be true, it is. Walk away!

Look Who's Hiring!

Customer Service Agent
Cranbury, NJ Randstad
Customer Service Lead
Rockaway, NJ Carters/OshKosh
Customer Service Admin
Edison, NJ Volt Information Sciences
Principal Product Manager- Field Service / Cus...
Mount Laurel, NJ Oracle
Principal Product Manager- Field Service / Cus...
Princeton, NJ Oracle
Principal Product Manager- Field Service / Cus...
Liberty Corner, NJ Oracle