Front Desk Agent
Luz A. Colon
950 E Grand St. Elizabeth, New Jersey 07201
Hard worker who looks to excel in any job or task given. I am people friendly and work well in a fast or slow environment. I also can adapt to changing situations. Quick learner with great customer service skills and trained with a class D security license, as well as experience in the field.
Provide excellent customer service to card members that have questions or concerns about their credit cards.
Proactively listen to card members and come up with a solution that works well with the customer. Give knowledge to customers about cards benefits and account information.
CSC Event Security 10/2014-09/2015
Provide guests who patronize a client's facility with a friendly, service-focused approach that will safely maximize their enjoyment of the event.
Giddens Security 12/2014-09/2015
Responsible for wanding employees after passing through the metal detectors. Enforce dress code.
Patrol the premises. Maintain a daily log. Close down facility after all employees have exited the building.
Check for any hazards.
Ramco Protective Services 03/2014-11/2014
Allow access to residents and residents guest. Log in all vehicles that enter the facility. Give proper directions to permitted guests. Maintain a daily log. Observe for anything suspicious and aware patrolling officer.
Sears Holdings Inc. 12/2013-02/2014
Scan and cash out customer items. Count out drawers when opening and closing. Handle credit card payments and register customers to the rewards program. Price check items. Direct customers to proper departments in a friendly manner.
Provide coffee and coffee based drinks. Brew fresh batches of coffee consistently. Date pastries and stock coffee. Take orders thru drive thru as well as lobby. Maintain store cleanliness.
Precision Recordings 07/2009-04/2013
Answer and refer customer calls. Schedule and keep records of studio sessions. Perform basic book keeping/filing duties. Respond to and send out emails. Maintain a clean studio room for next sessions.