Technical Support Specialist

                                                                       LUCAS H.  DIEGO

                                                        613 Jackson Ave. · Elizabeth, NJ 07201

                                               Cell: (908) 216-0921    Email: lhdiego@yahoo.com                                                          

 

 

CAREER OBJECTIVE

 

To obtain a position in Information Technology where I can utilize my extensive experience, education and skills while obtaining professional growth.

 

HIGHLIGHTS OF QUALIFICATIONS

  • Bilingual ( English / Spanish) 
  • Installing, configuring and troubleshooting a complex computer network
  • Able to administer, support and troubleshoot information systems that incorporate Microsoft Windows XP, Vista, windows 7/8, windows servers and Mac OS.
  • Languages: Cobol , Pascal , C++, HTML, CSS & JavaScript
  • Software: Microsoft Word, Excel, PowerPoint and Access, Photoshop, Acronis, Norton Ghost & Disk Copy and Clean. 

 

CERTIFICATIONS

  • Certification in CompTIA Network+.
  • Certification in CompTIA A+ (In Progress)

 

PROFESSIONAL EXPERIENCE

 

State of New Jersey (ReNewJerseyStronger Program), Newark, NJ   January 2014 - Present

Data Validation Analyst

  • Responsible in reviewing clients' initial documentations required to become eligible for the RREM program. 
  • Analyzing and reviewing case logs of the clients in the system to submit a daily report to the supervisor.  
  • Performing data cleanup of the files in the program for accuracy. 
  • Performing data scrubbing of the files to ensure the forms, applications and all attached paperwork are correctness with full information. 

 

 

     Interblueweb INC - Union, NJ                                                               December 2005 – December 2013

Computer Technician

  • Responsible for repairing, upgrading, and assembling laptops/desktops (software and hardware) 
  • Install different OS systems(Windows & Mac) & Hard Drive Imaging 
  • Troubleshooting computer related hardware/software problems 
  • Troubleshooting of network systems and data recovery 

 

Essex Plaza Management- Brooklyn, NY                                               October 1995 – November 2011

Maintenance Technician

  • Responsible for up keeping of two large Housing complexes, providing the highest level of service to internal and external customers.  

 

 

 

 

EDUCATION

 

 

Union County College – Springfield, NJ                                                                                            2012

Completed the A+ Service Technician Program:

A+ Hardware (Essentials) and A+ Software (Practical Applications)

 

Lincoln Tech  (The Cittone Institute)- Edison, NJ                                                                            2005

Diploma, Network System Administration

Coursework Included: Network+, A+, Microsoft XP Professional,

Microsoft XP Server, Microsoft XP Network, Managing a Microsoft XP Network

 

Kean University- Union, NJ                                                                                                               2003

Bachelor of Science Degree in Computer Science Technology

Designed, development and maintenance of computer systems from both a hardware and software perspective

  • ID#: 94237
  • Location: Elizabeth, NJ , 07201

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