Computer Techncian


 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

MICHAEL D PALMER

829 Anna St 2nd Floor, Elizabeth, New Jersey 07201 Home: 908-351-5636 Cell: 917-417-6026

 

Professional Summary

 

Security Guard who remains on high alert at all times and maintains excellent coverage. Quick strong critical thinking capabilities,  also a person who is paid to protect property, assets, or people.

Skills

-   Customer service expert
-   Fast learner
-   Skilled multi-task
-   Skilled in TCP/IP and WAN
 -  Secret Security Clearance
 -  [50] WPM typing
-   Trained in security

 

-   Strong client relations
 -  MS Windows proficient
-   Calm under pressure
-   Composed

Work History

Computer Technician, 12/2000 to 02/2003
ASAP COMPUTER MAINTENACE – NEW YORK, NY

 

 -  Worked the field, in the Metropolitan areas.
-   Installed software, modified and repaired hardware and resolved technical issues.
-   Demonstrate professionalism and courtesy with customers at all times.

Bouncer, 09/2000 to 04/2003
the Nightclub Tunnel – 220 Twelfth Avenue, Manhattan New York 10025

 

 -  Duties were to protect property, assets, and people safety.
-   Maintaining,   a high visibility presence to deter illegal and inappropriate actions, observing

Through patrols)

-   roaming the club just to be present.

Computer Technician, 02/2003 to Current
Fordham University School of Law – 140 w. 62nd street, Manhattan New York 10023

 

 -  Managed call flow and responded to technical support needs of customers.
-   Installed software, modified and repaired hardware and resolved technical issues.
-   Resolved customer issues in a clear, courteous and straightforward manner.
-   Demonstrated professionalism and courtesy with customers at all times.
-   Identified and solved technical issues with a variety of diagnostic tools.
-   followed up with clients to ensure optimal customer satisfaction.
-   remained up-to-date on the latest technologies and solutions applicable to company products.

Security Guard, 12/2013 to 03/2014
Royal Regency Hotel – 165 Tuckahoe Rd, Yonkers, NY 10710

 

-   Observing (either directly, through patrols, or by watching video cameras) for signs of

Disorder, then taking action and reporting any incidents in the log book, and to the on call

-   Guarding outdoors as well as room hallways and activity areas, such as pool and spa  and

Communication through radios.

   -   Response to complaints and calls for help.  Whether the guard hears a cry for help or is summoned by the front desk, he is prepared to rush to a potentially dangerous scene and clam the guests or control a situation until the local police can arrive.

 

Communication Chief, 07/1977 to 10/1988
UNITED STATES MARINE CORPS – CAMP PENDLETON, CA

 

 -  Sergeant of the guard in the Philippines
-   Non-Commission Officer Program
-   Good Conduct Medal, 3 Awards
-   Meritorious Mast Citation

Onsite Technician,
Fordham University School of Law

Education

Associate of Arts: Network Operations, 1999
KATHARINE GIBBS SCHOOL - NEW YORK, NY

 -  Coursework in Information Technology and Computer Applications
-   Training in Customer Service for Technical Support
 -  Coursework in Operating Systems, Algorithms and Programming
 -  Coursework in Computer Networks
-   Coursework in Computer Structure and Assembly
-   Basic Academic Courses for Degree

Associate Degree: 12/00

Certifications

Eight Hour Annual In-Service Training course For Security Guards
Fireguard Preparatory Course for Fire Guards
Security Guard License (NY)

  • ID#: 96288
  • Location: Elizabeth, NJ , 07201

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